ENCollect

COLLECT LIKE A

TIGER

World Class Digital Collections. Period!

ENCollect is your one-stop digital shop for everything under Debt Collections and Recovery. ENCollect combines Deep Digitech with Deep knowledge of the Collections domain to help you Collect Fast, Collect More and Collect at a fraction of your current Costs.

Looking to supercharge your debt collections? Look No further!

Extend digital capabilities into every stage of the debt collection journey to improve the timing and accuracy of financial communications, promote a better customer experience, and enhance operational control and compliance.

Agency

Use Outsourced Tele, Field & Recovery Debt Collection Agencies with ease in ENCollect

Digital

Go Digital via Whatsapp, SMS, Robocalls and Emails using our powerful Digital Communication Engine

In-house

Onboard your entire Collections workforce on the ENCollect platform

Hybrid

Use an optimal combination of Digital, In-House and Outsourced across your Collection Portfolio

NO MATTER WHAT IS YOUR COLLECTION MODEL WE’VE GOT YOUR COVERED

Personal Loan

Consumer Durable Loan

Home Loan

Credit Card

Mortgage

Auto Loan

Micro Finance Loan

SME Loan

ENCollect SUPPORTS ALL FINANCIAL PRODUCTS UNDER THE SUN!

ENCollect supports collections on all types of lending products under one umbrella. From Consumer Loans to Business Loans to Credit cards and Group Loans – we got you covered!

FULLY AUTOMATE YOUR
DEBT COLLECTION STRATEGY

Segmentation – Segment accounts into various buckets basis your unique Collection Strategy

Granularly segment your entire collection portfolio using DIY segmentation rules:

Using any potential account characteristics such as product, bucket, geography, POS range
Using Custom Collection scores
Using Third-party collection scores
Using AI Scores

Segments get updated automatically as account characteristics change

Treatment – Create automated treatment plans that suit you!

Write custom treatment plans basis your organization strategy. Apply the entire universe of treatments available such as:

Send automated SMS/Email/WhatsApp
Initiate ROBO Calls
Allocate accounts to Agencies/Agents
Auto-update trail on the account
Initiate Curing – Settlement/Repossession/Legal
And many more…

INTEGRATED MULTICHANNEL COMMUNICATION STRATEGY

ENCollect’s Communication module enables automated omnichannel engagement through a broad range of messaging channels for advanced customer engagement. With ENCollect, You can choose how to engage with your customer for a speedy account resolution – via channels, including SMS, Email, Snail Mail, WhatsApp, Robo Call and the most popular chat apps. All of this in a fast, secure and reliable and most importantly – in a fully automated manner.

With ENCollect you can:

Create your own message journey
Configure your own templates
Insert Dynamic Payment links
Write custom communications rules
Event based communication triggering as per rules
Track each communication end to end

MORE POWER TO YOUR
TELE-CALLERS

ENCollect enables your Tele-Collectors with a powerful cutting-edge interface to perform at the top of their game and help you meet your Targets faster. With ENCollect your Tele-collection team can:

View smart pre-configured queues designed to ensure peak Tele-collector productivity
Get a 360 Degree view of each account including Trail history, Payment history & Communication history
Send pre-configured outbound messages with a single click
Click-to-call customers right from inside the Tele-collector interface
Update Trails in three clicks flat
Perform contact enrichment and customer information update in real time
Upload media such as photos, audio & video along with trails
Schedule cash pick-up & escalate accounts
And much more…

WORLD’S BEST
FIELD COLLECTOR APP

A Collection and Recovery App for Field Collectors on the GO! Making collections easier.

Helps lending businesses with mobile workforce on faster collection by providing the right touch points. ENCollect™ helps improve efficiency of Field Collectors by providing customer intelligence, account details, route navigation, live alerts and other collaboration tools. Provides real-time metrics at fingertips.

Never miss a PTP follow-up
Comes integrated with payment gateway enabling real time collection from field
Monitor Collections and Deposits in real time
Check daily routes, activity history locations total distance travelled
Automated Conveyance calculation for Field Collectors
Send e-receipts via SMS Email or WhatsApp
Collect via Online or Offline mode

COLLECT THE WAY CUSTOMER WANTS TO PAY

ENCollect empowers Your Collectors to collect dues and charges using all possible modes - via Online i.e. Debit Card, Net Banking / Internet Fund Transfer (IFT), UPI (India only), Mobile Wallets etc. as well as Offline i.e. Cash, Cheque, DD / Banker’s Cheque.

NURTURE YOUR SICK ACCOUNTS TO HEALTH USING ENCollect’s CURING TOOLS

Take timely proactive action and keep your collection portfolio healthy with our curing tools!

Keep your portfolios healthy with programs intended to assist segments of borrowers affected by hardships. Use our standardized workflows inspired by Global Best Practices to track the entire curing process end-to-end.

Legal Management

Repossession

Settlement

Globally Relevant Solution
Track all types of Legal cases on accounts
Pre-Built workflow for an end-to-end management

Assign the cases to repossession agencies with a click
Get real-time updates on the repossession
Pull bids from auction sites
Pre-Built workflow for an end-to-end management

Take the request via Mobile app or Web
Approve or disapprove the requests at various levels
View & Track Complete workflow history on the Account
Pre-Built workflow for an end-to-end management

RICH DASHBOARDS &
DRAG-DROP REPORTS

ENCollect leverages Enterprise Tiger founding team’s deep knowledge of the collection business to provide its users rich and insightful graphical dashboards and reports. Track everything from Portfolio performance to Trail Intensity to Collector Productivity to Attendance, Geo location and Payments with a single click. Dive deeper into data with our exhaustive report filters. And if that isn’t enough, use our embedded third-party data visualisation engine – Kibana to build your own dashboards exactly the way you like it.

All in One- Payment gateway, With every possible digital payment mode available.

Click to Pay
Types of Payment Channels
Supported:
Debit Card | UPI | Net Banking | Mobile Wallets | EMI | Send Payment Links - Via SMS or Email | Payment Buttons

All in one litigation management system providing litigation tracking, reporting, and analysis, with a data-driven approach.

Real-Time Update On All Cases
1000+ links To Courts Across India
Globally Relevant Solution
Configurable Workflows For All legal cases including SARFESI.
section 125, Section 138, Arbitration etc.

Enabling Automated omni channel communication Engagement through a broad range of Messaging channels for advanced customer engagement.

List of Communication Channels:
SMS | Voice | Email
Mobile App Messaging
Chat Apps: WhatsApp | Telegram | Viber | Line & Many More
Robo Calling & IVR
Click to Call
Mobile to Phone | Web to Phone

Advanced Digital Telephony Solutions

Click to Call
Mobile to Phone | Web to Phone Call Recording
Remote Calling

DIGITAL ECOSYSTEM

Not just a Digital Platform but a Dynamic Digital Ecosystem which is ever evolving!

Encollect solution